00ok's commitment to responsible gaming
Gaming is for enjoyment — not stress. Follow 00ok's safe gaming guidelines and enjoy within your limits.
What is responsible gaming?
Online gaming is a form of entertainment. But like any form of entertainment, it requires awareness. Responsible gaming means staying mindful of your own capacity and limits, and not letting gaming disrupt the normal rhythm of your life.
00ok believes that entertainment is truly enjoyable only when it is experienced willingly, consciously, and within defined limits. That is why we maintain a range of effective tools and policies to ensure a safe environment for every player.
Gaming should never be seen as a source of income or a solution to financial problems. Only play with money you can afford to lose.
Key tools for safe gaming
Self-Exclusion
If you feel you need a break from gaming, you can temporarily close your account for a set period using the self-exclusion tool. Contact us via live chat or email for assistance.
Deposit Limits
Decide in advance how much you will deposit daily, weekly, or monthly. Once set, limits apply automatically and prevent overspending driven by impulse.
Time-Out
Use the time-out feature if you want to take a break from playing for a specific number of days. During this time you will not be able to log into your account, but the account will not be closed.
Gaming History Review
You can view a complete history of your gaming activity at any time. Analyze your own patterns and adjust your limits if needed.
Age Verification
00ok ensures that only individuals aged 21 and above can open an account. Providing proof of age during account verification is mandatory.
24/7 support
For any questions or concerns about responsible gaming, our support team is available 24/7, seven days a week, via live chat and email.
Signs of problematic gaming
If any of the signs below appear in you, pause and seek help. This is not a sign of weakness — it is a sign of awareness.
Developing a tendency to keep playing in order to recover lost money.
Being unable to stop playing or reduce limits, failing repeatedly despite trying.
Giving gaming more priority than family, work, or studies.
Lying to or hiding information from family or close ones about gaming.
Facing financial difficulties or borrowing money because of gaming.
Feeling anxiety, irritability, or restlessness when unable to play.
Feeling the need to bet increasingly larger amounts to get the same enjoyment as before.
If you recognise any of these signs, contact 00ok's support team right away — we are here for you.
Steps to set your limits
Setting limits on your 00ok account is very straightforward. Follow the steps below.
Log into your account
Sign in to your 00ok account with your username and password. Always use the official site to ensure a secure connection.
Go to Account Settings
Click on your profile icon in the top right corner and navigate to the "Responsible Gaming" or "Limits & Safety" menu.
Choose your preferred limit
Select whichever option you need — deposit limit (daily, weekly, or monthly), time-out, or self-exclusion.
Confirm and save
Enter the amount or duration for your chosen limit and confirm. Limits generally take a short time to come into effect — however, increasing a limit has a waiting period to prevent impulsive decisions.
Contact us if you need help
If you have trouble setting limits on your own or need immediate assistance, contact us via live chat or email at [email protected].
00ok's commitment
We are not just a platform for entertainment — we are committed to the wellbeing of every player. Here are some of our core commitments:
Transparency: We provide complete information about all bonus terms and conditions, odds, and costs.
Fair Play: All games are developed by recognised providers and fair outcomes are ensured.
Secure Payments: Fast and secure transactions via bKash, Nagad, Rocket, and Upay.
Data Protection: Your personal and financial information is kept secure using SSL encryption.
Protection of Minors: Access by minors is completely blocked through a strict age verification process.
Tips for responsible gaming
Building a few simple habits keeps gaming enjoyable at all times:
Set a fixed budget before you play and do not go beyond that limit.
Take regular breaks — playing for long stretches at a time reduces focus and decision-making ability.
Avoid playing while under the influence of alcohol or any other substance that affects your mind.
See gaming purely as entertainment — never as a way to recover lost money.
Spend time with family and friends — gaming is just a small part of life.
Remember, every game outcome is independent — previous results do not influence the next one.
Support and contact
If you feel gaming is becoming a problem, talk to us without delay. Our team is ready to assist in both Bengali and English.
Live Chat
Speak with us directly at any time through the live chat option on the site. We are here 24/7 for any questions about responsible gaming.
Email support
For more detailed advice or any account-related issues, email us at: [email protected] — we will respond promptly.
Account closure request
If you feel you need a long break, contact us. We will help you temporarily or permanently close your account as you request.