00ok's Complete FAQ — Answers to All Your Questions

00ok has two support channels — live chat and email. Live chat is available directly within the platform and is the fastest option. To contact via email, send a message to [email protected]. Both channels offer support in Bengali and English.

Yes, 00ok support is available seven days a week, twenty-four hours a day — that is 24/7. Whether it's Eid night or a late-night tournament — whenever you run into a problem, just use live chat or write to [email protected] and you'll get help. There are no fixed office hours.

00ok's support team assists in both Bengali and English. This setup was made with Bangladeshi players in mind so that language is never a barrier. You can ask your questions in Bengali through either live chat or email.

Before contacting support, have your account's registered email or phone number ready, along with a brief description of the issue and, where applicable, a transaction ID or screenshot. Providing these details helps the support agent identify and resolve your issue quickly.

To get help via email, send a message to [email protected]. Mentioning the type of issue in the subject line (for example: "deposit not received" or "withdrawal pending") helps the team respond faster. Writing in Bengali is perfectly acceptable by email as well.

Teen Patti is a three-card game where the player tries to form the best hand against the dealer. Andar Bahar is simpler — one card is placed in the middle of the table and you bet on whether the next matching card will land on the "Andar" (left) or "Bahar" (right) side. Both games can be played in real time with a live dealer.

In Baccarat you bet on one of three outcomes — "Player", "Banker", or "Tie". The dealer deals cards to both sides and the side whose hand total is closest to 9 wins. 10s, Jacks, Queens, and Kings have a value of zero. Live Baccarat is played via video stream with an experienced dealer, giving you the feel of a real casino.

Yes, 00ok's live casino section works fully on smartphones and tablets. There is no separate app to install — you can join live dealer tables directly from a mobile browser. A good internet connection will keep the stream running smoothly.

00ok's live dealer tables offer low-limit tables for new players and high-limit tables for experienced ones. The minimum and maximum bet for each table is clearly shown in the game lobby, so you can choose a table that suits you before joining.

Live roulette has two types of bets — inside bets (on a specific number or small group) and outside bets (red/black, odd/even, 1–18 or 19–36). The dealer spins the ball and the slot it lands in is the winning number. Outside bets offer a relatively higher chance of winning, but the payout is lower.

Withdrawals are generally completed within 15 minutes to 2 hours. In some cases, account verification or the payment provider's processing may take a little longer. If more than 2 hours have passed, contact live chat or [email protected] with your transaction ID.

At 00ok, withdrawals are processed within 15 minutes to 2 hours. This is among the fastest of online gaming platforms in Bangladesh. This timeframe applies to all four mobile banking methods — bKash, Nagad, Rocket, and Upay. Once identity verification is completed on the first withdrawal, subsequent ones go through more smoothly.

To withdraw winnings earned from a bonus, the wagering requirement must be met. For the welcome bonus, the wagering is 10 times the bonus amount — for example, if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets. This is calculated on the bonus amount only, not on the deposit and bonus combined. Once the requirement is met, withdrawal can be made normally.

Yes, the minimum withdrawal amount at 00ok is ৳500. This limit is the same for all payment methods — bKash, Nagad, Rocket, and Upay. You can submit a withdrawal request at any time as long as you have a balance of ৳500 or more.

In most cases, deposits are reflected in the account within a few minutes. If it still hasn't appeared after waiting 10–15 minutes, contact live chat or [email protected] with your mobile banking transaction ID. The team will verify and resolve it quickly.

After logging in to 00ok, go to the cashier or deposit section and select bKash. Enter the amount following the instructions shown and confirm with your bKash PIN. After a successful transaction, you will receive a confirmation message and the amount will be added to your account.

The minimum deposit at 00ok is ৳500. This is the same across all payment methods — bKash, Nagad, Rocket, and Upay. A deposit of ৳500 makes you eligible for the welcome bonus and lets you start playing across all game categories.

00ok supports four mobile banking methods for deposits — bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. All methods are familiar to Bangladeshi players and support instant transactions.

00ok does not impose any separate transaction fees of its own. However, the mobile banking provider (bKash, Nagad, Rocket, or Upay) may charge a small fee according to their own policies. For the latest charge information, check your mobile banking app's terms or ask our support team.