00ok's Privacy Policy

00ok may collect the following types of information:

1.1 Identity Information

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — details of deposits and withdrawals

1.3 Usage Information

• IP address, browser type, and operating system
• Login times and page visit history
• Gaming activity and betting history
• Information obtained from cookies and similar tracking technologies

We use your information only for specific and legitimate purposes:

• Account management: To complete registration, login, and account verification processes.
• Identity verification: To confirm that you are 21 years of age or older and to prevent fraud.
• Transaction processing: To successfully complete deposits and withdrawals.
• Customer support: To resolve your questions and issues.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify problematic gambling behavior and provide the necessary support.
• Service improvement: To enhance the platform's experience and functionality.
• Legal obligations: To comply with applicable laws and regulations.

00ok does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with selected third parties for payment processing, identity verification, and technology services. These partners operate under strict confidentiality agreements and may only use data for specified purposes.

3.2 Legal Obligations

We may be required to disclose information to meet court orders, government directives, or applicable legal requirements. In such cases, we will try to notify you in advance unless legally prohibited from doing so.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred to the relevant parties. In such cases, assurance will be given that the same privacy standards are maintained.

00ok takes multiple technical and organizational measures to keep your information secure:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by industry-standard SSL encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access control: Only authorized personnel can access the relevant information.
• Regular security reviews: Our systems undergo regular security testing.
• Firewalls and intrusion detection: Advanced firewalls are kept active to prevent unauthorized access.
• Staff training: All our staff receive regular training on data protection best practices.

While we take every effort to protect your information, no one can guarantee complete security for data transmitted over the internet. You are therefore also requested to keep your login credentials confidential.

The 00ok website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.

5.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the site — maintaining login sessions, security verification, and so on.
• Functional cookies: To remember your preferences and settings, such as language preference.
• Analytics cookies: To review site usage and improve the experience.

5.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

We retain your information only for as long as necessary or legally required:

• Active account: All information is retained while the account is active.
• After account closure: Certain information may be retained as required by legal and regulatory obligations.
• Transaction records: Financial transaction data is kept for the period specified under applicable law.
• Marketing data: Marketing-related information will be deleted if you withdraw your consent.

Once the defined retention period has passed, data is securely deleted or anonymized.

As a user of the 00ok platform, you have the following rights:

7.1 Right to Access

You can contact our support team to find out what information we hold about you. We will provide a detailed account within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, let us know — we will correct it as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

In certain circumstances you may object to the processing of your data, particularly in the case of direct marketing.

7.5 Right to Withdraw Consent

If you have previously given consent to the processing of your data for a specific purpose, you may withdraw that consent at any time.

00ok is a 21+ platform. We do not intentionally collect any information from individuals under the age of 21. If we become aware that a minor has opened an account or provided information, we will immediately close that account and delete the associated data.

If you believe a minor is using our platform, please notify our support team.

Some of our technology partners operate in other countries. In such cases, your information may be transferred internationally. However, we ensure that such transfers only take place when:

• The destination country or organization ensures adequate data protection standards, or
• Appropriate safeguards such as contractual obligations are in place.

00ok reserves the right to update this privacy policy from time to time. If there are any significant changes, we will update this page and, where applicable, notify you by email. Your continued use of the platform after changes have been made will be considered your acceptance of the new policy.

We recommend that you review this page regularly so that you are always informed about our current policy.

At 00ok we handle transactions through bKash, Nagad, Rocket, and Upay. We maintain additional layers of protection for sensitive payment-related information:

• Payment processing is handled entirely through encrypted channels.
• We never store your mobile banking PIN or password.
• Transaction records are kept only for necessary purposes and to meet legal obligations.
• If a suspicious transaction is detected, we activate automatic security measures.

For any questions, requests, or complaints regarding this privacy policy, please contact our support team. We provide support in both Bengali and English.

We will try to respond within a reasonable time after receiving your request. Complex matters may require a more detailed review.